Shipping & Delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our UK warehouse are shipped through Royal Mail. Packages from our warehouse in China will be shipped by ePacket, Fedex or DHL depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. Our estimated delivery time is 10 business days. However, please allow longer during busy periods.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven't received tracking information within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions please contact us and we will do our best to help you out.